I'm deploying a web-based ERP system for a customer, such that both the server and the client machines will be inside the customer's intranet. I was advised in another question not to use TeamViewer to access the server, using more secure means instead, and so did I. But now I'm concerned about whether or not TeamViewer would be appropriate for the client machines, which are not "special" to this system in particular, but nonetheless I don't want to lower their current security, neither I want to compromise the computer on my end.
My question, then, is whether or not TeamViewer is "good enough" for simple remote desktop support, where it will be used simply to assist the users in the usage of the system, and whether or not I must take additional measures (like changing the default settings, changing the firewall, etc) to reach a satisfactory level or security.
Some details:
I already read the company's security statement and in my non-expert opinion all's fine. However, this answer in that other question has put me in doubt. After some research, UPnP in particular does not worry me anymore, since the feature that uses it - DirectIn - is disabled by default. But I wonder if there are more things I should be aware of that's not covered in that document.
The Wikipedia article about TeamViewer says the Linux port uses Wine. AFAIK that doesn't affect it's network security, is that correct?
Ultimatly, the responsibility of securing my customers' networks is not mine, it's theirs. But I need to advise them about the possibilities of setting up this system, in particular because most of them are small-medium NGOs without any IT staff of their own. Often I won't be able to offer an "ideal" setup, but at least I wanna be able to give advice like: "if you're installing TeamViewer in this machine, you won't be able to do X, Y and Z in it, because I'll disable it"; or: "you can install TeamViewer in any regular machine you want, it's safe in its default configuration; only this one *points to server* is off-limits".
My choice of TeamViewer was solely because it was straightforward to install in both Windows and Linux machines, and it just works (its cost is accessible too). But I'm open for other suggestions. I'm low both in budget and specialized staff, so I'm going for the simpler tools, but I wanna make a conscious decision whatever that is.
